Refund Policy
Last updated: 2026-09-16
Service operator: RONGLI LUO
Cash refunds and generation-credit returns are different. This page explains cancellation, credit adjustments, and how to request review of a payment.
Failed generations
When a generation is confirmed as failed, its reserved credits are returned automatically. A pending or delayed task is not yet a confirmed failure. This does not refund money to your payment method.
7-day refund eligibility
You may request a full refund within 7 calendar days after each payment, provided none of the credits granted by that payment have been used. This applies to monthly payments, annual payments, renewals, and one-time credit packs. Using credits from a different payment or the free trial does not by itself make this payment ineligible. Used purchases are not eligible for routine refunds; duplicate charges, non-delivery, other service problems, and mandatory legal rights will still be reviewed. Submit your request within 7 days; our response time does not shorten this window.
Request a payment review
Contact support from the email associated with your account and include the order or payment identifier, purchase date, and reason for your request. Do not send full card details. We will review non-delivery, duplicate charges, and other payment complaints and respond within 3 business days. Any refund rights required by applicable law remain in effect.
Cancellation and existing credits
Cancel each subscription from Billing to stop its future renewals. Each subscription is independent. Cancellation does not itself reverse past charges, and unexpired credits retain their original expiration dates. One-time credit packs do not renew.
Approved refunds
Approved cash refunds are processed through the original payment provider to the original payment method where supported. Bank and provider processing times vary. Credits associated with the refunded payment are recovered proportionally; credits already spent may result in an amount offset against future credits. A refund of a discounted purchase cannot exceed the amount actually paid; a zero-value review order has no cash amount to refund.
Creem and mandatory rights
For Creem purchases, Creem may issue refunds under its Merchant of Record policies, including to prevent chargebacks, independently of a merchant decision. This policy does not restrict mandatory consumer rights. Contact support if you believe your purchase was charged or delivered incorrectly.
Contact & Support
Contact us about billing, cancellations, refunds, privacy requests, or content abuse. We respond within 3 business days. Never send passwords or complete payment card details.